Video Survey

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The purpose of the survey is manifold and is a key stage in planning a move. Most commonly it is described by international movers as a way to accurately identify the volume of items you wish to move to your new location and is necessary to provide a quotation. However, at Frontline Relocations we use the survey to greater effect, using it to help identify any items that are particularly delicate or those that require special care to ensure we define the correct packing methods to prevent damage. For international moves, it is essential to identify those items that have special customs considerations so that we can advise you correctly and how they should be handled from a customs process. Which enables us to minimise your costs. We also check important points such as parking and access points to make sure everything goes perfect when you come to move.


Where we use Frontline Relocations experienced move surveyors, we are able to offer more than a simple volume checking process. They will be able to answer your questions about your move, how we manage each stage of the process and identify the most cost-effective way of managing your move. They can discuss best practices to ensure that your personal possessions and items of personal value arrive at your new home in excellent condition.


Not all video surveys offered by international movers are the same. Our surveys are conducted by our experienced surveyors who understand the international move process, packing techniques, with many years of practical experience.

i. Accurate: Professional move surveyors accurately estimate the move volume – accurate move quotations so no nasty surprises later on down the line
ii. Free expert consultation: for packing, protecting and best transport for your possessions, with the latest customs information and guidance – minimises costs on your move
iii. Convenient and flexible: Choose a time slot that suits you
iv. Out of hours support: if you need a survey that is outside normal working hours, we can accommodate these requests
v. No home visit required: so no waiting around

Four key reasons why relocating employees find a video survey convenient

  • They do not have time during their work week to complete an in-home survey

  • Moving out of a remote location

  • They are moving small shipments

  • Have a quick turnaround time for their move

  • Along with this convenience is the increase in information a video survey provides. This information is easily sharable and extremely helpful for every participant in the household goods move.